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Information Quality Guidelines


Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794d)

Section 508 of the Rehabilitation Act requires all electronic and information technology (also referred to as information and communication technology or ICT) that is developed, procured, maintained, or used by a federal agency to be accessible to people with disabilities. Examples of ICT include web sites, telephones, multimedia devices, and copiers. Access available to individuals with disabilities must be comparable to access available to others. Standards for Section 508 compliance are developed and maintained by the United States Access Board. Further information about the Access Board’s standards and Section 508 generally may be found at www.section508.gov.

If you have questions about access to ICT, e-mail rcpa@stb.gov. For information about filing a complaint against the STB under Section 508, contact the STB’s Equal Employment Opportunity Office at (202) 245-0237 or email eeo@stb.gov.

Architectural Barriers Act of 1968 (42 U.S.C. §§ 4151-57)

The Architectural Barriers Act (ABA) requires access to facilities that are designed, built, altered, or leased with Federal funds. The United States Access Board is the federal agency responsible for enforcing the ABA. The Access Board’s accessibility standards are available on its website at www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards, and information about filing a complaint may be found at www.access-board.gov/aba-enforcement/file-a-complaint.


This site is provided as a public service by the Surface Transportation Board (“STB”). While the STB strives to make the information on this website as timely and accurate as possible, the STB makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this site, and expressly disclaims liability for errors and omissions in the contents of this site. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given with respect to the contents of this website or its links to other Internet resources.

The information appearing on this website is for general informational purposes only and is not intended to provide legal advice to any individual or entity, establish, modify, or interpret any STB policies; serve as a decision-making tool or a compliance check-list; or provide a comprehensive set of requirements applicable to persons with matters before the STB. We urge you to consult with your own legal advisor before taking any action based on information appearing on this site or any site to which it may be linked.

This website contains links to information created and maintained by other organizations. These links are provided for your convenience. The STB does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the sites to which we link. Further, links to particular items in hypertext do not reflect their importance and should not be considered an endorsement from the STB of the organizations sponsoring the sites, the views expressed on the sites, or the products or services offered on the sites.

Content Inventory

To view the STB Content Inventory guidelines, click here.


Information Quality Guidelines

To view the STB’s Information Quality Guidelines, click here.

Information Quality Request Correspondence

  IQ Request 06-01
    Cover Letter IQ Request 06-01
    King and OConnor 1-12-06
    STB Response
    Request for Reconsideration
    STB Response to Request for Reconsideration in IQ Request 06-01