The Office of Public Assistance, Governmental Affairs and Compliance (OPAGAC) may be able to answer questions about rates and charges assessed by a moving company.

If a dispute over a moving company’s charges relates to the company’s weighing of the customer’s possessions, and/or to the company’s failure to provide weight documents for the shipment, it is advisable to consult with the Federal Motor Carrier Safety Administration (FMCSA), the agency of the U.S. Department of Transportation that enforces consumer protection regulations for moving companies.  The FMCSA’s consumer complaint web portal is located at:  https://www.protectyourmove.gov.  Additional resources for customers of moving companies can be found there as well.

Under federal law, an interstate mover is required to have an arbitration process in place for resolving disputes concerning overcharges.  Information about the arbitration process should be included within the mover’s tariff.