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SURFACE TRANSPORTATION BOARD

Rail Customer and Public Assistance Request

In order for the Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC) to process your submission, please fill out the following information. A star () indicates a required field.

You should receive an email acknowledging receipt of your submission. For any issues regarding e-filing, please call 202-245-0238.

Filing Information

Submitter Information
Railroad Information
Region
Northeast: Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont

Northeast

South: Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia

South

Midwest: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin

Midwest

West: Montana, Idaho, Wyoming, Colorado, New Mexico, Arizona, Utah, Nevada, California, Oregon, Washington, Alaska, and Hawaii

West

0/500
0/500
0/500
0/500
0/2000
May we contact the rail carrier(s) on your behalf as part of our effort to resolve the issue?
Attachments
File Formats/Documents that we Accept

The STB accepts electronically all documents routinely filed in paper except large evidentiary filings (over 100 MB). The STB accepts the following formats:

  • Microsoft Word (doc, docx)
  • Microsoft Excel (csv, xls, xlsx)
  • Adobe Acrobat (pdf)
  • Media Files (gif, jpg, png, mpg, etc.)
  • Zip files containing no .exe files

Submission Requirements:

  • File names are limited to 150 characters. File names longer than 150 characters will be truncated automatically.
  • Each file must be no larger than 100 MB.
  • Use the correct file name extension.
  • File names can only have letters, numbers, and underscores. File names with invalid characters will be renamed automatically.

Submission In Progress

Please do not close this window while the submission is in progress. Submissions with large attachments can take a significant amount of time to process.

  


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